Bom Paper

Understudy IDENTIFICATION NO MULTIMEDIA UNIVERSITY SECOND TRIMESTER FINAL EXAMINATION, 2009/2010 SESSION BOM 2O64 †QUALITY AND OPERATIONS MANAGEMENT (All Sections/Groups) DECEMBER 2009 a. m. †a. m. (2 Hours) INSTRUCTIONS TO STUDENT 1. This Question paper comprises of 9 pages with TWO SECTIONS. 2. Endeavor ALL inquiries in Section An and B. The imprints for each question are given. 3. Answer Section An in the OMR Form gave, and answer Section B in the Answer Booklet gave. BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 SECTION An Answer ALL inquiries in this area. 40 Marks) 1. Assembling work sent to different nations is called: __________________. A) scaled down B) redistributed C) internationalization D) vertical coordination E) pioneering transport 2. Creation frameworks with modified yields regularly have generally: ____________. A) high volumes of yield B) low unit costs C) high measure of specific gear D) quick work development E) gifted laborers 3. Which of c oming up next isn't stressed in a lean creation framework? A) falling costs B) excellent C) specialist association D) consistent improvement E) consumer loyalty 4.Which of coming up next isn't an advantage of utilizing models in dynamic? A) They give a normalized arrangement to breaking down an issue. B) They fill in as a predictable instrument for assessment. C) They are anything but difficult to utilize and more affordable than managing the real circumstance. D) All of the above are benefits. E) None of the above is an advantage. 5. Which of coming up next isn't a progressing pattern in assembling rivalry? A) globalization B) quality improvement C) adaptability and readiness D) large scale manufacturing for economies of scale E) mechanical advances . Item structure and decision of area are instances of ______________ choices. A) vital B) strategic C) operational D) client centered E) plan Continued†¦ TPK page 1 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 7. A profitability increment in one activity that doesn’t improve by and large efficiency of the business isn’t:__________________. A) viable B) proficient C) politically legitimized D) gainful E) monetarily supported 8. Which of coming up next is valid? A) Corporate system is formed by useful strategies.B) Corporate crucial molded by corporate technique. C) Functional methodologies are molded by corporate technique. D) External conditions are molded by corporate crucial. E) Corporate crucial molded by useful procedures. 9. The outer components of SWOT examination are: ___________________. A) qualities and shortcomings B) qualities and dangers C) openings and dangers D) shortcomings and openings E) qualities and openings 10. For an association to develop their piece of the overall industry, they should: _______________.A) promote utilizing multi-media B) bring down their costs C) fulfill least guidelines of agreeableness for their items or administrations D) set up a web site E) widen their statement of purpose 11. An impediment of worldwide groups for item configuration is that:_______________. A) Customers may have various needs in various nations B) The item structured may have expanded attractiveness and utility C) The assorted variety of a worldwide group might be an inconvenience D) Ease of eye to eye gatherings is missing since individuals are found wherever E) Technology permits consistent contact with colleagues 12. One stage that isn’t part of administration lueprinting is: _______________. An) Eliminate limits for the administration and settle fair and square of association required B) Identify and decide the grouping of client and administration activities and cooperations C) Develop time gauges for each period of the procedure D) Understand the time inconstancy included E) Identify potential disappointment focuses and build up an arrangement to limit them Continued†¦ TPK page 2 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 13. The way toward destroying and assessing a contender's new or overhauled item to gather structure thoughts is called: ____________________.A) plan by impersonation B) item investigation C) figuring out D) benchmarking E) dismantling 14. Which of coming up next is an issue that planners must consider in item and administration structure? A) legitimate, natural, and moral issues B) dependability C) normalization D) scope of working conditions E) the entirety of the over 15. A conventional method to record client prerequisites is: __________________. A) purchaser reviews B) quality capacity organization (QFD) C) center gatherings D) Delphi method E) deals/advertising framework 16. Which of coming up next isn't an objective of gracefully chain management?A) less providers and long haul relationship B) little part estimates C) on time conveyances D) least conceivable transportation costs E) conveyance frequently to the spot of utilization 17. Seller investigation has th e best potential for reserve funds for things which have: ____________________. A) minimal effort per unit B) low yearly cost-volume C) significant expense per unit D) high yearly use E) high yearly cost-volume Continued†¦ TPK page 3 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 18. Which of coming up next isn't valid for merchant investigation? An) It includes an assessment of the capacity of bought parts or crude materials.B) Its motivation is to diminish costs as well as improve execution of bought merchandise or administrations. C) It is typically performed just occasionally. D) Representatives from plan and tasks may work with buying. E) If upgrades are distinguished, buying executes those that buying concurs are defended. 19. Which of the accompanying would not as a rule be a principle factor in choosing a merchant? An) area B) value C) quality D) stock turnover E) merchant administrations 20. Which of coming up next is a piece of the buying cycle? (I) Pur chasing chooses a provider. II) Orders from sellers are gotten. (III) Purchasing gets an order. A) B) C) D) E) II and III I, II, and III I just I and II I and III 21. A tasks procedure for stock administration should move in the direction of: _________. An) expanding part estimates B) diminishing parcel sizes C) expanding wellbeing stocks D) diminishing assistance levels E) expanding request amounts 22. Which one of coming up next isn't commonly a determinant of the reorder point? A) pace of interest B) length of lead time C) lead time changeability D) stockout chance E) buy costContinued†¦ TPK page 4 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 23. The fixed request interim model would be well on the way to be utilized for this circumstance: An) An organization has changed from large scale manufacturing to lean creation. B) Production is done in groups. C) Spare parts are requested when another machine is bought. D) Grouping requests can spare transportation c osts. E) none of these 24. The entirety of coming up next are potential explanations behind utilizing the fixed request interim model with the exception of: ___________________. A) Supplier arrangement energizes use.B) Grouping requests can spare in transportation costs. C) The necessary wellbeing stock is lower than with an EOQ/ROP model. D) It is fit to occasional checks of stock levels as opposed to ceaseless observing. E) Continuous observing isn't commonsense. 25. The requirement for security stocks can be diminished by an activities technique which: An) expands lead time B) builds lead time inconstancy C) builds part measures D) diminishes requesting costs E) diminishes lead time fluctuation 26. The far reaching approach utilized in JIT frameworks to manage quality incorporates: ________________.A) planning quality into items and procedures B) demanding merchants give great materials C) making laborers answerable for delivering top notch D) A, B and C E) 100% investigation of crude materials, work-in-process and completed products 27. Which of coming up next isn't an advantage of little part measures in JIT frameworks? An) In-process stock is extensively less. B) Each item is delivered less much of the time. C) Carrying costs are diminished. D) There is less mess in the work environment. E) Inspection and improve costs are less. Continued†¦ TPK page 5 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 28.Which of coming up next isn't normal for preventive support in JIT frameworks? A) keeping up hardware in great working condition B) supplanting parts when they are worn yet before they bomb C) laborers keeping up their own gear D) killing supplies of extra parts to lessen capital venture E) seeing breakdowns as an open door for development 29. The Kaizen Philosophy applies to: _______________. An) Employee advancement B) Safety stock C) Waste D) Supply Chain Management E) MRP III 30. An activities methodology toward the JIT theory of crea tion ought to perceive that JIT: __________________.A) is generally appropriate for non-tedious assembling B) can't be executed successively C) requires a discount duty from the beginning D) may give an upper hand E) the entirety of the above SECTION B Essay and Calculation Questions: Answer ALL THREE inquiries. (60 Marks) QUESTION 1 The senior supervisor of a structure materials creation plant feels that the interest for plasterboard shipments might be identified with the quantity of development licenses gave in the nation during the past quarter. The chief has gathered the information appeared in Table 1. 1. a) Review the disperse chart (Figure 1. ) to see whether the information can be acceptably portrayed by a straight condition. b) Determine the direct relapse condition for the information [2 marks] [15 marks] c) Determine a point gauge for plasterboard shipments when the quantity of development grants is 30. [3 marks] [Total Marks = 20] Continued†¦ TPK page 6 of 9 BOM 206 4 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 Table 1. 1 Construction Permits (X) 15 9 40 20 25 15 35 Plasterboard Shipments (Y) Shipments Y 18 16 14 12 10 8 6 4 2 0 10 20 30 40 50 Permits X 6 4 16 6 13 9 10 16 igure 1. 1 QUESTION 2 a) What are the standards basic TQM